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A young woman with dark brown hair smiling and making a peace sign with her right hand outside a modern glass building with yellow graphic and text on the window.

Hello, I’m Erica! A UX Lead designing equitable, accessible digital products for the public and private sector’s most complex problems.

Trusted by public-sector organizations including Department of Transportation, AltaMed, CEI, CDC, U.S. Census Bureau, and city teams.
Altamed logo in blue and green text with a yellow background.
Seal of California featuring a seated woman with a spear, a bear, ships in water, mountains, and the word "Eureka" above.
The logo of the United States Census Bureau with the words 'United States Census Bureau' in white, stylized text on a black background.
Logo for Civic Digital Fellowship alongside United States Census Bureau logo, on a dark blue background with a leaf pattern.
Blue circular logo with white diagonal lines and the letters CDC in the center.
Logo of the Center for Elders' Independence with purple and green text and a stylized purple and green geometric emblem on a black background.
Logo of the Los Angeles County Medical Examiner-Coroner, featuring a stylized caduceus symbol with a drop of blood at the top, encircled by the text 'Los Angeles County Medical Examiner - Coroner'.
San Diego Police Department badge with a black background, featuring a central shield with a tower, scales, and laurel leaves.
Logo for Voya Financial, featuring the word 'Voya' in orange with a stylized 'V' and 'O' and the words 'Financial' beneath in smaller gray text.

AltaMed | Information Management System

Colorful rounded rectangles with words: Healthcare, Service, Design, Research.
Computer screen displaying a healthcare management application's user interface with multiple overlapping windows showing location details, service types, and service codes.

Designing a mission-critical clinical information system to streamline operations across 100+ service sites.

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CDC | User Research

Colored labels with rounded edges that say 'Healthcare,' 'Public Health,' and 'Mixed Methodology Research'.

Leading mixed-methods research to understand audience behavior, barriers, and needs across public health programs.

Smartphone displaying the CDC website page about NCHHSTP, with sections about HIV, viral hepatitis, STD, and tuberculosis prevention.
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Reaching Underserved Communities

Flowchart with two rounded rectangles, one labeled 'Healthcare' in green and the other labeled 'Mixed Methodology Research' in pink.

Using mixed-methodology research to design inclusive solutions for historically underrepresented populations.

Screenshot of a tablet displaying the AltaMed healthcare website with a header, image of a healthcare professional and a young patient, and various call-to-action buttons.
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How I Work

Outline icon of three people sitting around a table, with a speech bubble above one person, on a black background.

I center underserved communities through mixed-methods research + iterative testing.

Human-centered

Graphical icon showing a central light bulb with a clock inside, surrounded by a circular cycle of arrows connecting six empty circles.

Systems-thinking

I work through complex structures. Policies, databases, CMS constraints, all into clear, navigable digital experiences.

Collaborative

I align product, engineering, research, and content to move work forward together.

Accessible by default

My work follows WCAG 2.1 AA, plain language, and equity-first best practices.